Shipping Policy

At Between Us, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been prepared and shipped, you'll receive a confirmation email with your tracking information.

Shipping Times

United States

• Standard Shipping: 3–7 business days

Please note that shipping times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time, which will be clearly displayed on our website.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. We are not responsible for orders delayed or delivered to an incorrect address provided at checkout.

Lost or Delayed Packages

If your package appears to be lost or experiences significant delays, please contact us at support@betweenuscards.com. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging. We'll make it right by offering a replacement or another appropriate solution.

Questions?

If you have any questions about your order or shipping, we're always happy to help.

Email: support@betweenuscards.com